FAQ
Answers before you ask.
Short answers on ratings, the official rating, VAIR+ and clubs, each with a link to the page that has the full detail.
Ratings
Is the free rating official?
No. The free rating is built from your match scores. It starts from a level you pick yourself and adjusts as results come in, so it reflects how your matches went more than how you play. The official VAIRified rating comes from a VAIR Certified Rater.
How is my free rating worked out?
From the point scores of your matches, not only wins and losses. You start at a self-assessed level, and every submitted result moves it toward what your scores show. The scale runs from 2.00 to 8.00.
Why can my rating drop after a win?
Because VAIR rates your performance against what was expected, not only the result. A narrow win over a weaker opponent can lower your rating, and a close loss to a stronger opponent can raise it.
How are results entered?
Results come from partners such as clubs and tournament organisers, and from players posting their own scores. Ask your club or association to add results to VAIR.
How often does my rating update?
Within a few hours of match results being submitted.
If I stop playing, does my rating change?
No. Your rating depends only on your own results, so it stays put until you play again.
What does VAIR stand for?
Visually Assessed International Rating. Players are rated on a scale from 2.00 to 8.00, and can be assessed by a VAIR Certified Rater.
Official rating
How much is the official rating, and when do I pay?
The official VAIRified rating is $59. For the video route, submitting your videos is free and you pay only once a Certified Rater has reviewed them and confirmed they can rate you. VAIR+ includes the online video assessment.
What is a VAIR Certified Rater?
A coach VAIR has certified to rate players from real gameplay, with VAIR's technology supporting. Certified Raters are VAIR Pro members: they hold an active coaching certification and a VAIRified rating of 4.0 or higher, and complete VAIR's training.
How does the video assessment work?
You submit 3 doubles videos of about 12 to 20 minutes each. A rater contacts you within 24 hours to confirm they can use them, and your rating reaches your dashboard in 48 hours or less. It also comes with written strengths, weaknesses and how to improve.
How should I film my games?
Film in landscape at 1080p and 30 fps or better, from behind the baseline at least 8 ft up, with the whole court in frame.
What is a drop-in rating session?
An in-person session of 1 to 2 hours with other players and a Certified Rater at a club. You book it through the events page in the app, and it costs the same $59 as the video route.
VAIR+
How much is VAIR+, and what is in it?
VAIR+ is $54 a year. It includes the online video assessment, unlimited stats and scouting, VAIR Vision video analysis, accident medical insurance, partner discounts and members-only events.
What do I lose on a free account?
Free accounts see only their last 2 games: no trends, no opponent scouting, no predictions, and can't access VAIR+ sanctioned events, partner discounts, the included assessment, or accident insurance.
Can I cancel anytime?
Yes. Cancel in one click from your account. No calls, no retention maze. Your benefits stay active until the end of your paid year.
Is the VAIRified assessment really included?
Yes: the online video assessment. A 41-point evaluation by a VAIR Certified Rater with AI analysis, scorecards, and your official 2.0–8.0 rating, normally $59 on its own, is included in your $54/year membership from day one. (Live drop-in rating sessions at events are booked separately.)
What does the accident medical insurance cover?
Every VAIR+ membership includes accident medical insurance covering injuries sustained while playing, at no extra cost. Full coverage terms, limits, and claim instructions live in your VAIR+ member portal.
Clubs
How does my club join VAIR?
Complete the club application, which takes about 2 minutes. The team reviews it in 1 to 3 business days, then you get an email with next steps and a dedicated VAIR account manager. Adding your club is free.
What is a VAIR Official Club?
A club that hosts VAIR events, adds members, monitors their ratings and coordinates games on VAIR. Contact us to get started.
How do I add my club or an event?
Complete the club application or club events form — the clubs and events team responds within 1 to 3 business days.
How do club matches work?
Club Ambassadors can post matches for any club member. Club-posted matches are validated automatically and need no player validation.
Can a club run rating sessions?
Yes. A club admin can book a rating session with a Certified Rater for a player, so members can get an official VAIRified rating at your venue. Ask the team about pricing.
Account and programs
How do I get started?
Create a free account. No card is needed. Then submit your match scores yourself, or ask your club or tournament organiser to submit them.
What is VAIR Pro?
The program for certified raters and coaches. It costs $199 to start, then $149 a year, and includes your VAIRified rating and a VAIR+ membership. You need an active coaching certification and a VAIRified rating of 4.0 or higher (4.5 or higher for younger age divisions).
What is a VAIR Ambassador?
A player who organises play in their community, such as leagues, social nights, ladders and tournaments. It is open to all players. It costs $99 a year, which includes training and a VAIR+ membership, and completing the training is required. Ambassadors are paid through a referral program.
How do I reach the team?
Use the contact page. Pick the topic that fits and send a message, and it goes to the right person.
Support
Still need help?
Tell us what you need and we will point you to the right person.